Privacy Policy

• Customer Mobile Application
• Supplier Application
• Delivery Agent Application
• Admin Portal
• Customer Web Application
• Backend APIs and services
• Payment processing services
• Other digital platforms operated by Maal

3.1 Personal Information

• Full name
• Phone number
• Email address
• Billing address
• Delivery address
• Company / business name
• GSTIN / PAN details for suppliers and business users
• Identity verification documents when required
• Profile photos
• Account credentials and authentication information

3.2 Transactional Information

We collect information related to your use of Maal services, including:

• Orders placed
• Products searched, viewed, or purchased
• Cart and wishlist information
• Supplier orders
• Payment history
• Delivery preferences
• Delivery schedules and slots
• Order cancellations
• Refunds and return history
• Customer support requests
• Invoices and transaction records

3.3 Technical Information

We may automatically collect:

• IP address
• Browser information
• Device model
• Operating system
• Application version
• Device identifiers
• Cookies and similar technologies
• Crash reports
• Performance logs
• Usage analytics

3.4 Communication Information

We may collect:

• WhatsApp communications
• Emails
• Customer support calls
• Chat conversations
• Feedback
• Survey responses

3.5 Location Information

Depending on the services used, we may collect:

• Approximate location based on IP address
• Delivery addresses provided by users
• GPS location with user permission
• Delivery agent live location during delivery operations

We collect information through:

Information Provided Directly By You

When you:

• Create an account
• Place orders
• Register as a supplier
• Register as a delivery partner
• Submit business information
• Contact customer support
• Submit feedback or forms

Automatically Collected Information

Through:

• Cookies
• Application telemetry
• Analytics tools
• Device information
• Server logs

Third Party Sources

We may receive information from:

• Payment gateways
• Identity verification providers
• Communication providers
• Analytics providers
• Business partners

We use collected information to:

Provide and Improve Services

• Create and manage user accounts
• Process orders
• Manage supplier inventory
• Facilitate delivery operations
• Provide customer support
• Improve application performance

Order Fulfillment

We use information to:

• Match customers with suppliers
• Assign delivery agents
• Track deliveries
• Provide delivery updates
• Generate invoices and transaction documents

Payments and Financial Operations

We use information to:

• Process payments
• Maintain transaction records
• Handle refunds
• Prevent fraudulent transactions
• Generate invoices and financial reports

Communication

We may use information to:

• Send order notifications
• Provide service updates
• Send important account messages
• Respond to customer queries

Security and Fraud Prevention

We use information to:

• Detect suspicious activities
• Protect user accounts
• Maintain platform security
• Prevent misuse of services

Analytics and Improvement

We analyze usage data to:

• Improve user experience
• Optimize application performance
• Understand service usage patterns
• Develop new features

Maal processes personal information based on:

Contractual Necessity

Processing required to:

• Create accounts
• Process orders
• Complete deliveries
• Provide requested services

Consent

Where required, we obtain consent for:

• Location access
• Notifications
• Marketing communications
• Optional data collection

Legal Compliance

We may process information to comply with:

• Tax regulations
• Accounting requirements
• Government requests
• Legal obligations

Legitimate Interests

For:

• Improving services
• Security monitoring
• Fraud prevention
• Platform operations

Maal does not sell personal information.

We may share information with:

Service Providers

Including:

• Cloud hosting providers
• Database providers
• Infrastructure providers
• Analytics providers
• Customer support vendors

Payment Processors

For:

• Payment processing
• Refund processing
• Transaction verification

Communication Providers

Including:

• SMS providers
• Email providers
• WhatsApp communication providers

Suppliers and Delivery Partners

To complete orders, we may share limited information such as:

• Customer delivery address
• Contact details required for delivery
• Order details

Legal Authorities

We may disclose information when required by:

• Applicable laws
• Court orders
• Government authorities

Payments may be processed through secure third-party payment gateways.

Maal does not store complete card details unless explicitly stated and legally permitted.

We may store:

• Transaction IDs
• Payment status
• Payment history
• Limited billing information
• Refund records

Payment information handling is governed by applicable payment provider privacy policies.

Maal uses cookies and similar technologies to:

• Keep users logged in
• Remember preferences
• Measure traffic and performance
• Understand user behavior
• Improve services
• Detect security issues

Users may control cookie settings through browser or device settings.

Maal retains personal information only for as long as necessary to:

• Provide services
• Maintain transaction records
• Fulfill legal requirements
• Resolve disputes
• Prevent fraud

Examples:

• Account information may be retained while your account remains active.
• Transaction and invoice records may be retained according to applicable financial regulations.
• Support communication records may be retained for service improvement and dispute resolution.

When information is no longer required, it may be securely deleted or anonymized.

Depending on applicable laws, users may have rights to:

Access

Request details about personal information stored by Maal.

Correction

Request correction of inaccurate information.

Deletion

Request deletion of personal information where legally permitted.

Withdraw Consent

Withdraw previously provided permissions.

Restriction

Request limitation of certain processing activities.

Requests can be submitted through our contact details.

Maal services are not intended for children below the legally permitted age.

We do not knowingly collect personal information from children.

If we become aware that information from a child has been collected without appropriate consent, we will take reasonable steps to delete such information.

For suppliers and delivery agents, Maal may collect additional information including:

Supplier Information

• Business name
• GSTIN
• PAN details
• Warehouse information
• Product catalog information
• Bank/payment settlement details
• Business verification documents

Delivery Agent Information

• Name
• Phone number
• Profile information
• Vehicle details
• Identification documents where required
• GPS location during active delivery assignments
• Delivery performance information

This information is used for:

• Supplier onboarding
• Order fulfillment
• Delivery management
• Payment settlement
• Platform security

Maal implements reasonable technical and organizational measures to protect information, including:

• Secure authentication mechanisms
• Access controls
• Encryption where applicable
• Secure cloud infrastructure
• Monitoring and logging
• Regular security reviews

However, no online service can guarantee complete security.

Maal may update this Privacy Policy periodically.

Changes may occur due to:

• Business changes
• New features
• Legal requirements
• Security improvements

Users will be notified through appropriate channels when significant changes occur.

For questions, requests, or concerns regarding this Privacy Policy:

Maal

Email: [email protected]

Website: https://maal.co

Address: Maal Technologies Private Limited
#328, 6th Main, 3rd Block, HBR Layout
Bengaluru - 560043
Karnataka, India